Refund Policy

VALIDITY OF THIS POLICY

Our policy lasts 7 days from the day you receive you items. If 7 days have gone by since you received your items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Sale and Clearance items that have been sold as such, Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some personal care items such as creams.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at online@popcornstreet.com.au

 

SALE & CLEARANCE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at online@popcornstreet.com.au and send your item to: Popcorn Street, 319 Elizabeth Street, North Hobart, Tasmania, AU, 7000.

Should however the exact item not be available for replacement, we offer an alternative product of equal value or a refund.

 

SHIPPING

To return your product, you should mail your product to: Popcorn Street, 319 Elizabeth Street, North Hobart, Tasmania, AU, 7000.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, it will be for the purchase price of returned goods only. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.